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Privacy Policy

Last Updated: June 30, 2026

Church and Casualty Insurance Agency, Inc. (“company”, “we”, “us”, or “our”) values your business and the trust you have placed with us. We are committed to protecting your personal information and your privacy rights. This Privacy Policy describes how we collect, use, disclose, retain, and protect information collected through our websites, including https://ccia.com and https://myccia.com as well as any related services, applications, sales activities, marketing activities, insurance products, and events (collectively, the “Sites”).

If you have any questions or concerns about this policy, or our practices with regards to your personal information, please contact us at customerservice@ccia.com.

We seek to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy policy that you do not agree with, please discontinue use of our Sites and our services.

Please read this Privacy Policy carefully as it will help you make informed decisions about sharing your personal information with us.

Table of Contents

1. WHAT INFORMATION DO WE COLLECT?

We collect information that you provide directly to us, information collected automatically through your use of our Sites, and information obtained from third parties.

A. Information You Provide

Personal information you disclose to us

In Short: We collect personal information that you provide to us such as name, address, contact information, passwords and security data, and payment information.

We collect personal information that you voluntarily provide to us when registering at the Sites, expressing an interest in obtaining information about us or our products and services, when participating in activities on the Sites or otherwise contacting us.

The personal information that we collect depends on the context of your interactions with us and the Sites, the choices you make, and the products and features you use. The personal information we collect can include the following:

  • First and last name
  • Mailing address
  • Email address
  • Telephone number
  • Date of birth
  • Social Security number
  • Taxpayer identification number
  • Driver’s license information
  • Insurance policy information
  • Claims information
  • Property information
  • Asset information
  • Income information
  • Employment information
  • Username and password information
  • Payment information
  • Any other information voluntarily submitted through applications, quote requests, forms, emails, or communications

Sensitive personal information you disclose to us

In Short: We may collect certain categories of sensitive personal information when necessary to provide our products and services.

Depending on your interactions with our Sites, we may collect sensitive personal information, including Social Security numbers, taxpayer identification numbers, driver’s license numbers, financial account information, insurance information, and other information necessary to provide insurance products and services.

We use sensitive personal information solely for legitimate business purposes, including underwriting, claims administration, policy servicing, fraud prevention, legal compliance, account management, and security.

All payment data is stored by our payment processor and you should review its privacy policies and contact the payment processor directly to respond to your questions.

All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.

B. Information Automatically Collected

In Short: Some information – such as IP address and/or browser and device characteristics – is collected automatically when you visit our Sites.

We automatically collect certain information when you visit, use, or navigate the Sites. This information does not reveal your specific identity (like your name or contact information). This information is primarily needed to maintain the security and operation of our Sites, and for our internal analytics and reporting purposes. When you visit our Sites, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Language preferences
  • Referral URLs
  • Usage data
  • Website interaction information
  • Approximate geolocation information
  • Log data and diagnostic information

C. Information Obtained from Third Parties

In Short: We may collect limited data from public databases, marketing partners, and other outside sources.

We may receive information from:

  • Insurance carriers
  • Insurance support organizations
  • Claims administrators
  • Government agencies
  • Consumer reporting agencies
  • Public records sources
  • Marketing partners
  • Service providers
  • Business partners
  • Legal counsel
  • Other third parties permitted by law

Examples of the information we receive from other sources include: motor vehicle records, credit report information and claims history, policy coverage, premiums, and payment history, social media profile information, marketing leads and search results and links, including paid listings (such as sponsored links).

2. HOW DO WE USE YOUR INFORMATION?

In Short: We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.

We use personal information collected via our Sites for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests (“Business Purposes”), in order to enter into or perform a contract with you (“Contractual”), with your consent (“Consent”), and/or for compliance with our legal obligations (“Legal Reasons”). We indicate the specific processing grounds we rely on next to each purpose listed below.

We may use personal information to:

  • Provide insurance products and services;
  • Facilitate account creation and logon processes;
  • Generate quotes;
  • Process applications;
  • Administer policies;
  • Investigate and process claims;
  • Process payments;
  • Create and manage accounts;
  • Communicate with customers;
  • Respond to inquiries;
  • Send administrative notices;
  • Comply with legal obligations;
  • Detect fraud and security incidents;
  • Protect our legal rights;
  • Improve websites and services;
  • Conduct analytics and reporting;
  • Market products and services;
  • Maintain records and business operations;
  • Complete mergers, acquisitions, or business transfers;

Additionally, we may use personal information to support automated tools, data analytics, artificial intelligence systems, or similar technologies used to assist with customer service, website functionality, communications, business operations, underwriting support, or internal administrative functions. Such technologies are not used as the sole basis for decisions that produce legal or similarly significant effects on individuals unless otherwise permitted by applicable law.

3. WILL YOUR INFORMATION BE SHARED WITH ANYONE?

In Short: We only share information with your consent, to comply with laws, to protect your rights, or to fulfill business obligations.

We may disclose personal information, to:

  • Insurance carriers;
  • Underwriters;
  • Claims administrators;
  • Payment processors;
  • Government agencies;
  • Regulators;
  • Appraisers;
  • Auditors;
  • Loss control consultants;
  • Inspectors;
  • Attorneys;
  • Service providers;
  • Affiliates;
  • Contractors;
  • Business partners;
  • Lienholders;
  • Mortgagees;
  • Other persons or entities with a legal or beneficial interest;
  • Third parties for the purpose of conducting an audit of the services provided;
  • Other parties authorized by law.

We may also disclose information:

  • To comply with legal obligations;
  • To respond to subpoenas or court orders;
  • To protect the rights and safety of individuals;
  • To prevent fraud or illegal activity;
  • In connection with a merger, acquisition, financing, bankruptcy, or sale of assets;
  • For any other purpose with your consent.

We will not share personal information we collect about you with any nonaffiliated third parties, except for when required by law, or when requested or approved by you.

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: We may use cookies and other tracking technologies to collect and store your information.

Cookies are small text files that are placed on your computer or device by a web server when you access our Sites. We may place and access cookies and similar technologies on your computer or device, which are known as “first party cookies”. Cookies may also be placed and accessed by third parties, which are known as “third party cookies” and are described below.

We use cookies to monitor aggregate usage and web traffic of our Sites, customize and improve our Sites, help you navigate our Sites, deliver content specific to your interests, and deliver advertisements to you. However, we will never sell or share your personal information.

Types of Cookies

We use the following types of cookies:

Strictly Necessary Cookies: These are cookies that are essential to enable you to use the Sites, for example moving around our websites and using their features (e.g. cookies that enable you to log into the Sites).

Performance Cookies: These are cookies which collect information about how and when you and other visitors interact with our Sites (e.g. pages viewed most often) and the information collected by these cookies is used to improve how our Sites work.

Functionality Cookies: These are cookies that allow our Sites to remember choices you have made (such as your login information) and provide you with content and features which are customized to you. For example, providing you with relevant content (or in your local language) by using a cookie to remember which region you are in.

Advertising Cookies: These are cookies which are used to deliver advertisements to you which are more relevant to you and your interests. We may also share this type of information with third parties for these purposes.

The types of cookies described above may be “session cookies” or “persistent cookies”. Session cookies are only stored on your device while you are using the Sites, and are deleted when you log off from the Sites or close your browser. Persistent cookies remain on your device for a period of time after you log off from the Sites or close your browser.

Third Party Cookies

Some cookies may be placed by third parties when you use the Sites as some third party services providers that we engage (including third party advertisers) may place their own cookies on your hard drive or device. These cookies may provide information to those third parties about your browsing habits. Some also help to serve you with advertisements which are more relevant to you.

For example, our websites use Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses non-operational cookies, which are text files placed on your computer to help the website analyze how visitors use the website. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. At our request, Google will use this information for the purpose of evaluating how the website is used, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf.

By using our websites, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Cookies Settings

You may manage cookie preferences through your browser settings and, where available, through cookie preference tools made available on our Sites.

5. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We will only retain your personal data for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including providing services, maintaining business records, complying with legal obligations, resolving disputes, enforcing agreements, and protecting our legal rights.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirement.

In some circumstances you can ask us to delete your data: see “What Are Your Privacy Rights” below for further information.

In some circumstances we may anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

6. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Sites is at your own risk. You should only access the services within a secure environment.

7. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly solicit data from or market to children under 18 years of age. By using the Sites, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Sites. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we have collected from children under age 18, please contact us at customerservice@ccia.com.

8. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: You may review, change, or delete your personal information at any time.

Personal Information

If you would at any time like to review, change, or delete the personal information you have provided to us, you can:

Email us at customerservice@ccia.com or call us at (800) 995-7525.

Upon your request to delete your personal information, we will deactivate or delete your information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Sites.

Opting out of email marketing: You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will then be removed from the marketing email list – however, we will still need to send you service-related emails that are necessary for the administration and use of your personal information. To otherwise opt-out, you may note your preferences when you register an account with the site.

Depending on your state of residence and applicable law, you may have additional rights regarding your personal information, including rights to access, correct, delete, obtain information regarding, or limit certain uses of personal information.

We may take reasonable steps to verify your identity before responding to a privacy rights request.

9. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: Yes, if you are a resident of California, you may have additional privacy rights under applicable California law, including the California Consumer Privacy Act, as amended by the California Privacy Rights Act. Note that we do not “sell” your personal information for monetary consideration.

California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

If you are under 18 years of age, reside in California, and have a registered account with the Sites, you have the right to request removal of unwanted data that you publicly post on the Sites. To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Sites, but please be aware that the data may not be completely or comprehensively removed from our systems.

California residents may have the following rights under applicable California law:

  • Right to know the categories and specific pieces of personal information collected;
  • Right to access personal information;
  • Right to correct inaccurate personal information;
  • Right to delete personal information, subject to legal exceptions;
  • Right to data portability;
  • Right to opt out of the sale of personal information;
  • Right to opt out of sharing for cross-context behavioral advertising;
  • Right to limit the use and disclosure of sensitive personal information where applicable;
  • Right to non-discrimination for exercising your privacy rights.

To contact us, please email us at customerservice@ccia.com, call us at (800) 995-7525, or write to us at:

Church and Casualty Insurance Agency, Inc.

38 Executive Park Suite 200

Irvine, CA 92614

A. Authorized Agents

California residents may designate an authorized agent to submit requests on their behalf. We may require proof of authorization and verification of the consumer’s identity before processing such requests.

B. Verification of Requests

Before responding to privacy rights requests, we may verify your identity using information reasonably necessary to confirm your identity and authority to make the request.

10. DO NEVADA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: Yes, if you are a resident of Nevada, you may have additional privacy rights under applicable Nevada law.

Nevada residents may submit a verified request directing us not to sell certain covered information under Nevada Revised Statutes Chapter 603A.

Requests may be submitted by emailing customerservice@ccia.com, calling us at (800) 995-7525, or writing to us at:

Church and Casualty Insurance Agency, Inc.

38 Executive Park Suite 200

Irvine, CA 92614

We will respond in accordance with applicable Nevada law.

11. DO ARIZONA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

Arizona residents may contact us regarding our policy practices by emailing us at customerservice@ccia.com, calling us at (800)995-7525, or writing to us at:

Church and Casualty Insurance Agency, Inc.

38 Executive Park Suite 200

Irvine, CA 92614

In the event of a security breach involving personal information, we will provide notices required by applicable Arizona law.

12. DO WE MAKE UPDATES TO THIS POLICY?

In Short: Yes, we will update this policy as necessary to stay compliant with relevant laws.

We may update this privacy policy from time to time. The updated version will be indicated by an updated “Last Updated” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

13. HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have questions or comments about this policy, you may email us at customerservice@ccia.com, call us at (800) 995-7525 or write to us at:

Church and Casualty Insurance Agency, Inc.

38 Executive Park Suite 200

Irvine, CA 92614

HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the laws of some countries, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please submit a request form by emailing us at customerservice@ccia.com. We will respond to your request within 30 days.

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